Mapa de falhas e interrupções no serviço E*Trade

Discussão da comunidade

Dicas? Frustrações? Compartilhe aqui o que você está pensando. Não se esqueça de incluir a descrição do problema e a sua cidade e código postal.

Cuidado com "números de suporte" ou contas de "recuperação" que podem ser postadas abaixo. Certifique-se de denunciar e votar contra esses comentários. Evite postar suas informações pessoais.

Reclamações sobre problemas no serviço E*Trade

Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:

• 
  Mark Nathanson (@deepbkln) relatou um problema há 0 segundos

  @etrade Your website does not send a code to login from a new computer when requested. How long is this problem going to continue?

• 
  Nick Jose (@nickgg10) relatou um problema há 1 minuto

  @etrade E*TRADE is a brokerage built in 2007 and maintained by carrier pigeons. Awful communication, archaic platform, and customer service that exists only in legend. Don’t switch for the bonus. If you’re already there, leave—you don’t know what good service feels like.

• 
  shawn (@shilohsox) relatou um problema há 2 minutos

  @TLAMB91 @etrade You know you're having a bad day when the Kermit memes come out lol

• 
  Dave Allocco (@Alloccosol) relatou um problema há 6 minutos

  @etrade wtf!!! Fix your ****!!

• 
  Crispin Cowan 🇺🇦 (@CrispinCowan0) relatou um problema há 9 minutos

  @ImmuteSheesh @etrade If price:value is a divide-by-zero error, then the "security" is pure scam. When you hold #crypto, you are a chump holding a bag of air.

• 
  Bekim Rizvani (@Bekim1977) relatou um problema há 10 minutos

  @benjune @etrade yay We're experiencing technical issues, but your account is still secure. Please try again later. Some or all of your account balances cannot be displayed or included in your total assets, but your accounts remain secure. Please try again later.

• 
  Jay Fletcher (@jayrfletcher) relatou um problema há 14 minutos

  @etrade @MorganStanley Need someone from Executive Customer Support to contact me ASAP. My son had 3 legitimate, authorized transactions unexpectedly reversed from his account—including a $5,650 payment, a $3,800 PayPal payment, and another Robinhood payment.

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) relatou um problema há 17 minutos

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  hi (@byehiselllo) relatou um problema há 17 minutos

  @etrade yall gonna allow wash sale adjustments toggle for the site or na? or maybe spend time fixing power mobile etrade cause the app is terrible

• 
  Sema Willis (@SemaWillisp2k0) relatou um problema há 20 minutos

  @etrade Please I can’t login to my account The email I think is associated isn’t accessible to me My phone got stolen Please help me out

• 
  Ben June (@benjune) relatou um problema há 22 minutos

  @SouthSideDwayne @etrade @etrade this can't happen. FIX NOW

• 
  cotton muggins (@cottoninnymugs) relatou um problema há 24 minutos

  @etrade How exciting only to be shut down a year…

• 
  Ben June (@benjune) relatou um problema há 24 minutos

  Anyone having issues with @etrade and sending orders? I try to send and it's swirling.

• 
  Artificial Artwerks (@qmsexpert) relatou um problema há 27 minutos

  @etrade Stay away, if you are not aware of the **** etrade pulls you have no business enrolling , take it from somebody who definitely was run through the ringer by them ...and their customer service is sub par.

• 
  Padrino (@callmepadrino) relatou um problema há 29 minutos

  @1wallstgatsby @etrade **** etrade, they suck now. 5 yrs ago was different