Mapa de falhas e interrupções no serviço E*Trade

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Reclamações sobre problemas no serviço E*Trade

Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:

• 
  Koushik Ray (@realKoushikRay) relatou um problema há 2 minutos

  @etrade Why dont you post here how long will the outage last instead of leaving so many people guessing? If you dont have an estimate, that is fine too, but right now you have a lot of people anxious and helpless without any information.

• 
  A.American (@AAmerican2A) relatou um problema há 5 minutos

  @etrade The entire E*Trade platform is down and has been for a while. Nobody answering the phone?? Provide an update!

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) relatou um problema há 6 minutos

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Maik Prestin (@milaromcp) relatou um problema há 6 minutos

  @TeslaBoomerMama @gratefulkim66 @etrade Ich werde mal noch bis zum nächsten Monatswechsel warten und starte dann vermutlich nen Sparplan. Da sammeln sich dann gaaaanz langsam ein paar Stücke an.

• 
  Dhongi Baba 🇮🇳 (@BabajiKaThullaa) relatou um problema há 7 minutos

  @etrade What is going on? Orders are not going through. Customer service is on hold for 20 min. Are the systems down??

• 
  Joe Laubenthal (@laubenthal_joe) relatou um problema há 14 minutos

  @adastral_trader @etrade I had some issues earlier, I can get on now

• 
  ❀Dawson❂ (@DawsonBarcey) relatou um problema há 15 minutos

  @coinbase I just initiated a stock portfolio transfer from E*TRADE to Coinbase. E*TRADE was able to get on the phone with me and verify the outgoing transfer and making sure that I got my reimbursement for the fee that they had charged me. I can’t get a single human person at Coinbase both on chat or phone to assist me about the transfer verification. I feel like I should transfer all my **** back to @etrade because their customer service is superior.

• 
  Internet Bot (@shaggrugg) relatou um problema há 15 minutos

  @etrade are we down right now?

• 
  Grasshoppa Stocks (@danielkern79) relatou um problema há 15 minutos

  @etrade your fundamentals tab still doesn't load. Been almost a week. Please help.

• 
  It's only $ (@Jonny5_is_AI) relatou um problema há 22 minutos

  @etrade your website, ios app, and desktop app are all not functional and i am unable to login. The customer service number has had me on hold for 30 minutes and no response to DMs here

• 
  Cabe (@cabeGOD) relatou um problema há 23 minutos

  @etrade Your api kind of sucks. It's slow and missing information. I could help you fix this.

• 
  Tru (@TrueStockData1) relatou um problema há 25 minutos

  @Joedirt12321 @etrade wtf im not able to get back in

• 
  Mama Asp (@Mama_Asp) relatou um problema há 26 minutos

  @etrade 's hold music has now given me PTSD. I have never had such poor customer service in my entire life! A month into this nightmare and I still have no access or answers.

• 
  Anthony Alfidi 🇺🇸 🗽 (@tonyalfidi) relatou um problema há 26 minutos

  @etrade Enabling crypto trading is a really bad move for a brokerage.

• 
  C (@Cofc64) relatou um problema há 27 minutos

  @etrade how come no notification of the site being down. Unbelievable. Do better.