Mapa de falhas e interrupções no serviço E*Trade

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Reclamações sobre problemas no serviço E*Trade

Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:

• 
  Emre Taştepe (@tastepee01) relatou um problema há 26 segundos

  @etrade Could you please send me the customer service email address privately? I need to contact them via email.

• 
  Andrew (@Andrew99Blue) relatou um problema há 2 minutos

  @Maximus_Holla Marekts sitting on critical support. E-trade mysteriously goes down. I'm guessing we'll get access on Monday and accounts will be empty. This is going to be criminal. Come on @etrade. Stop being China.

• 
  Nota Gaylib (@dfdfdfd243799) relatou um problema há 5 minutos

  @etrade Fix your ******* power etrade web app... everything is frozen. I am losing money. #etrade

• 
  Middat Yildiz (@middatyildiz) relatou um problema há 6 minutos

  Is @etrade having market data feed error, feed corruption, or a quote dissemination issue? @MorganStanley

• 
  Joe Shaffer (@Shoelessshaffer) relatou um problema há 6 minutos

  @etrade liquidated a 7 figure stock portfolio my wife inherited into a managed fund. When there was confusion about which accounts funds were going into, E*trade did nothing to prevent the rebalancing/ liquidation. This triggered a sizable tax event. E*trade is the worst.

• 
  Candy (@CandyDrenn30687) relatou um problema há 12 minutos

  @etrade We're still waiting for a call back from @etrade customer service made on Friday to verify we are who we are since our phone number changed! Frustrating Opened a @RobinhoodApp to invest in SPCX

• 
  robin zinn (@robinzinn6) relatou um problema há 12 minutos

  @etrade E-Trade ,Power E-Trade the worst confusing software today .

• 
  Internet Bot (@shaggrugg) relatou um problema há 18 minutos

  @etrade are we down right now?

• 
  hi (@byehiselllo) relatou um problema há 20 minutos

  @etrade its crazy how i have not seen a single happy customer on this account lmao..

• 
  StocksNDietCoke (@JackJacobsonAZ) relatou um problema há 20 minutos

  @etrade how the hell is your $SPCX quote different from my Schwab and Nasdaq quote? @MorganStanley please help and bring back pro

• 
  Stockshop1988 (@stockshop199020) relatou um problema há 24 minutos

  @etrade Updates would be nice if your entire site goes down. Yall liable right?

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) relatou um problema há 24 minutos

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Cabe (@cabeGOD) relatou um problema há 27 minutos

  @etrade Your api kind of sucks. It's slow and missing information. I could help you fix this.

• 
  Islander Bob (@Islander_Bob) relatou um problema há 32 minutos

  @etrade down again. You suck! Moving to @RobinhoodApp !

• 
  Mark Nathanson (@deepbkln) relatou um problema há 33 minutos

  @etrade Your website does not send a code to login from a new computer when requested. How long is this problem going to continue?