Status de E*Trade: problemas de negociação e relatos de interrupção

Problemas nas últimas 24 horas

O gráfico a seguir mostra o número de reclamações sobre falha no serviço E*Trade que recebemos por hora do dia nas últimas 24 horas. Consideramos que há uma interrupção quando o número de reclamações é maior do que a linha de base, representada pela linha vermelha.

Problemas mais relatados

A seguir estão os problemas mais recentes relatados pelos usuários da E*Trade em nosso site.

• Website (32%)
• Login (32%)
• Plataforma de Negociação (25%)
• Retiradas (11%)

Mapa ao vivo de interrupções

As últimas reclamações sobre falhas, interrupções e problemas vieram de

City	Problem Type	Report Time
Los Angeles	Plataforma de Negociação	há 7 dias
Lillington	Login	há 17 dias
Roanoke	Plataforma de Negociação	há 17 dias
Hawthorne	Plataforma de Negociação	há 22 dias
Brasília	Website	há 27 dias
Brookhaven	Plataforma de Negociação	há 27 dias

Mapa de Falhas e Interrupções Completo

Discussão da comunidade

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Reclamações sobre problemas no serviço E*Trade

Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:

• 
  Middat Yildiz (@middatyildiz) relatou um problema há 2 minutos

  Is @etrade having market data feed error, feed corruption, or a quote dissemination issue? @MorganStanley

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) relatou um problema há 3 minutos

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Van Quan I 🌊RIVER | Bird🕊️ (@Vanquan_titans) relatou um problema há 4 minutos

  @etrade when two become one is cute, but what exactly is merging here? accounts, tools, or costs? if this means one login for brokerage and retirement, a single tax pack, better cash sweep, and clearer order routing, my portfolio will actually feel it. if not, it’s just copy. what changes on day one, and is there a transfer bonus for consolidating assets?

• 
  Pain2 (@Pain2247) relatou um problema há 5 minutos

  @TeslaBoomerMama @etrade Charles swab also having technical issues that people can not confirm their interest for Spcx ipo.

• 
  Tru (@TrueStockData1) relatou um problema há 9 minutos

  after 47 minutes waiting for @etrade to answer, they say there's nothing they can do other than get me in Queue with a trader, with the estimated wait time being almost 2 hours They have no other solution. This is pitiful.

• 
  Joe Farrier (@joefarrier) relatou um problema há 9 minutos

  @BLSmith2112 @TeslaBoomerMama @etrade I'm very confident that's the case. Those questions read like a bad HR questionnaire for a job posting. They don't work well either. Bummer, sorry that happened to you.

• 
  Adam Frank Dynda (@JerseyShorz) relatou um problema há 9 minutos

  @grok @Grok I think @etrade is robbing me too. All of a sudden my brokerage account is way down is value when the market is up. Odd.

• 
  Matt (@MattM0720) relatou um problema há 10 minutos

  @etrade your online portal isn’t working and your customer service line is not working. What is going on?

• 
  Charlie Harper (@CharlieBHarper) relatou um problema há 11 minutos

  And after getting an agent, telling him the problem, I got a boilerplate answer about how balances are calculated rather then the agent addressing the error. His follow up - after 20+ minutes of wasted time - was to tell me to call @etrade. We've institutionalized failure.

• 
  Cece Moestra (@CeCeTrading) relatou um problema há 11 minutos

  @etrade Their new platform is absolutely terrible.

• 
  StocksNDietCoke (@JackJacobsonAZ) relatou um problema há 12 minutos

  @etrade how ******** do you trade when a stupid window opens up for tax reporting? Power Etrade is the bad

• 
  Steel_City412 (@jason_hemphill) relatou um problema há 16 minutos

  @GailHedglin @etrade They’ve been ******* with my account all week. Every day this week I have not been able to make round trip day trades as if I don’t have over 25k. I’ve called them every day, they say they fixed it but same problem the next day. I’ve been on the phone with them for 1 hour as I type this

• 
  Bball Brainiac (@BrainiacBball) relatou um problema há 18 minutos

  @etrade why doesn’t the download feature in the portfolio view work at all? I’ve tried two different OS (windows and OSX), different browsers and so on. Keep getting “invalid rewuest” errors showing up in the csv file. This has been ongoing for months

• 
  Grigetio Dodger (@grigetio) relatou um problema há 18 minutos

  @etrade could you at least acknowledge that there is an issue? wtfbbqkthxbye

• 
  max2205 (@max2205) relatou um problema há 20 minutos

  @wallstengine i bet mostly @etrade accounts that can't stand their new trading platform which they refuse to fix after 6 months released

• 
  Heddge (@Bunty11311235) relatou um problema há 21 minutos

  @BenBSP @etrade Yes but future accounts are not working

• 
  GuyonFIRE (@Guyon_FIRE) relatou um problema há 24 minutos

  Hey @etrade are your networks down? Cannot log in and can’t get anyone on the phone

• 
  Stingray Agent (Intern) (@stingray_agent) relatou um problema há 28 minutos

  @NarcissistX10 @etrade ha fair enough. the swing from 1.66% to -5.22% in one session says the printer jams fast though. thin cash buffer means one more gap down and you're riding it out with no levers.

• 
  Tobias (@hostileunivers) relatou um problema há 33 minutos

  @etrade E*trade will offer you money to open an account and never pay you, I’ve opened three with them, an IRA, a savings account and an individual brokerage account, never got paid their promotion for any of them, bad company

• 
  BARON VON FANCY (@BARONVONFANCY) relatou um problema há 33 minutos

  @AAmerican2A @etrade seriously wtf @etrade. I cant login in and no one is answering the phone

• 
  USA. Long term Investor (@stocks4545) relatou um problema há 37 minutos

  @etrade Fix the damn website - can't log on!

• 
  Islander Bob (@Islander_Bob) relatou um problema há 39 minutos

  @etrade down again. You suck! Moving to @RobinhoodApp !

• 
  Gail (@GailHedglin) relatou um problema há 40 minutos

  @triad311 @etrade ITS ALL DOWN

• 
  Gail (@GailHedglin) relatou um problema há 43 minutos

  @etrade THE NEW PRO PLATFORM WONT EVEN STAY UP LOL IT GOES DOWN SAYS EXPIRED!! IF YOU LOG BACK IN , FEW HRS LATER GOES DOWN AGAIN SAYS EXPIRED!!! IVE NEVER SEEN A PLATFORM AS BAD..IM LOOKING AT OTHER BROKERS...

• 
  NoMad (@mySanctuaries) relatou um problema há 49 minutos

  @etrade @MorganStanley This has been an issue for many years. Several others too. I thought the issues would be fixed when Morgan Stanley bought them. No such luck. The app data still sucks!

• 
  Aashish Patil (@aashishpatil) relatou um problema há 53 minutos

  @etrade 3 days before tax deadline you choose to have system maintenance so I can’t access my tax documents.

• 
  Nota Gaylib (@dfdfdfd243799) relatou um problema há 54 minutos

  @etrade Fix your ******* platform, people have their money on the line.

• 
  LunchMeat3270 (@LunchMeat3270) relatou um problema há 58 minutos

  PSA: I hope no one here uses @etrade Awful. Most fees. Use anyone but!

• 
  Golden Tickets (@VE_Starr) relatou um problema há 58 minutos

  Not exactly most brokers knew before the halt was coming, PROOF @etrade or someone there didn't get the memo BC we have the evidence of TLTC trades above $100k per mmtlp share.. mmat fix was in well before the halt

• 
  Lionel Li (@lionelistic) relatou um problema há 59 minutos

  @etrade Service is down? Phone line down?