Status de Arlo: problemas de dispositivos e relatos de interrupção

Problemas nas últimas 24 horas

O gráfico a seguir mostra o número de reclamações sobre falha no serviço Arlo que recebemos por hora do dia nas últimas 24 horas. Consideramos que há uma interrupção quando o número de reclamações é maior do que a linha de base, representada pela linha vermelha.

Problemas mais relatados

A seguir estão os problemas mais recentes relatados pelos usuários da Arlo em nosso site.

• Login (38%)
• Falha de aplicativo (19%)
• Recursos Online (14%)
• Erros (14%)
• Falha do dispositivo (14%)

Mapa ao vivo de interrupções

As últimas reclamações sobre falhas, interrupções e problemas vieram de

City	Problem Type	Report Time
Jonage	Falha do dispositivo	há 10 dias
Boussières	Erros	há 2 meses
Township of Evan	Login	há 2 meses
Perth	Recursos Online	há 2 meses
Olney	Falha de aplicativo	há 2 meses
Longmont	Falha de aplicativo	há 2 meses

Mapa de Falhas e Interrupções Completo

Discussão da comunidade

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Reclamações sobre problemas no serviço Arlo

Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:

• 
  Hurleys (@Hurleys96) relatou um problema há 2 minutos

  @CreationsRoss @ArloSmartHome Stop at a red light but be 10 cars back. Be the passenger to get out walk down to the red because it’s faster than waiting

• 
  Rodney G. Grover (@rodneyg0) relatou um problema há 4 minutos

  @ArloSmartHome I spent an hour and half yesterday with your team explaining the situation 3 times to 3 different agents. If you don’t have records of those conversations then you can’t help.

• 
  Yossarian is PRO-CHOICE and ANTI-FA (@YossarianV5) relatou um problema há 5 minutos

  @ArloSmartHome your "customer service" is non-existent. Three cameras functionally inoperable and I can't get any responses worth a **** within a reasonable (it's been a week) amount of time. Really disappointing.

• 
  LXP (https://spacekaren.sucks/learningxp) (@learningxp) relatou um problema há 9 minutos

  @ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.

• 
  Finchwizard (@Finchwizard) relatou um problema há 15 minutos

  @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

• 
  Ed Moreau (@edmoreau) relatou um problema há 16 minutos

  I have been spammed by @ArloSmartHome for a few weeks about a sale. I own several Pro 4 cameras and have questions about a newer model. But the AI chat (which IS NOT very intelligent at all) refuses to connect to a human because my cameras are too old. WHAT THE ACTUAL **** ?

• 
  Stockman Republican (@EBiggunz) relatou um problema há 16 minutos

  @ArloSmartHome Your always happy to help Unless you purchased a Pro 2 series, then 0 help, TRUE? Your always happy to help except you produced a model with a battery that can’t be replaced and it dies in 2-6 years Again, no support, Correct?

• 
  Pedro A. Tamayo 🇺🇦 (@pedroatamayo) relatou um problema há 21 minutos

  @ArloSmartHome @RyanAma9 The problem persists

• 
  FjR (@fjr2320gmailco1) relatou um problema há 22 minutos

  @ArloSmartHome I used to like Arlo, I've spent a considerable amount on their products. NOW they refuse to answer my emails regarding a fault in my £179. Door Bell. It mysteriously stopped working, they gave me a few things to try and resolve this issue, none of them worked.

• 
  Stud Sterling (@StudSterling) relatou um problema há 24 minutos

  @ArloSmartHome As I shop for a different brand of camera thanks to your EOL announcement, I’ll be sure to tell as many people as I can along the way why you’re the last, and worst, choice. Maddening.

• 
  Farida Yasmin (@YYFaridaYY) relatou um problema há 25 minutos

  @ArloSmartHome is the app down. Can’t connect no matter uninstalling and reinstalling. Web log in works but app doesn’t. All device updates installed

• 
  I am no one. (@mahasitavati) relatou um problema há 26 minutos

  @ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.

• 
  Jeff Karotkin (@jhkarotkin) relatou um problema há 27 minutos

  @ArloSmartHome I have been with Arlo for four years. I got an EOL notice, so I bought new equip today. I was charged twice for the cams and customer support can't/won't help me. Today's interaction was the worst CS experience I have had w/ any Co in years. #NPSscore is Zero!

• 
  Zephyr Linda Miller (@Zephyrmiller) relatou um problema há 27 minutos

  @ArloSmartHome Why can't I get my new phone to be "trusted" by Arlo online. Now it won't trust any of my devices, computer or iPad, not new. I can't find a phone number anywhere and when I tried to chat, the response was "please put this in different terms. I'm new". Somebody please help me.

• 
  mauriciobond (@mauriciobond23) relatou um problema há 28 minutos

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Colin (@wHENigEToFF) relatou um problema há 36 minutos

  So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

• 
  Bonnie Showerman (@BonnieShowerman) relatou um problema há 37 minutos

  @ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!

• 
  Matt (@MWillner2) relatou um problema há 37 minutos

  Rug-pull by @ArloSmartHome. Purchased two Arlo Baby’s when they were advertising free cloud storage and now they took it away. This is poor business practice. Also there’s no way to get any service support online unless you pay money for a plan. Do better!

• 
  mauriciobond (@mauriciobond23) relatou um problema há 39 minutos

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  BeljicaPeak (@BeljicaPeak) relatou um problema há 39 minutos

  @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

• 
  taylorpineiro (@taylorpineiro) relatou um problema há 39 minutos

  Looking for a terrible example of an #aichatbot? Look no further than @ArloSmartHome! Truly an atrocious experience.

• 
  Save Lives! (@BrotherBourbon) relatou um problema há 41 minutos

  Hey @ArloSmartHome I just bought a whole system on Ring because your chat is terrible and you can’t get anyone on a call. Worst customer support I’ve ever seen.

• 
  AmericanMade (@AmericanMadeCPM) relatou um problema há 43 minutos

  @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

• 
  Jason Abbate (@JasonBrobbate) relatou um problema há 45 minutos

  @ArloSmartHome would be cool if you fixed your geofencing. When the program says ‘all devices’ but activates when anyone leaves or comes. **** you. I hope you go bankrupt

• 
  kEVin in Dallas (@Kev_Bik) relatou um problema há 48 minutos

  @WSJ @nicnguyen Stupid decisions=bad business. And hello, you expected to get away with this with social media!? Not. Glad I don’t own them. Never will now. @ArloSmartHome

• 
  DaZi (@daziphoto) relatou um problema há 50 minutos

  @Its_Jamin @ArloSmartHome I’m trying to but it gives me a warning that I’ll lose that feature. I shouldn’t lose it. They’re aware of the conflict and are working on a fix.

• 
  Joey Bartz (@JoeyBartz) relatou um problema há 50 minutos

  @koyote19 @ArloSmartHome Have they updated you on this? I hate paying for a service that is not working. I called customer service and they said their software is cooked and the engineers are working on it.

• 
  Alex (@alex__0113) relatou um problema há 53 minutos

  @ArloSmartHome Where do I start… •Your 6month battery claim appears to be more like 1 week •you have more or less double your CVR prices • Why can CVR not be locally stored • I can’t view my cameras live on a laptop • poor customer service Poor company. Would never choose again

• 
  Greg - digging through archives (@GregLilly) relatou um problema há 55 minutos

  @ArloSmartHome I can't find a way to switch my subscription to yearly -- like the price increase email said to do....HELP!

• 
  Jordan M. Haywood (@jordanmhaywood) relatou um problema há 58 minutos

  @ArloSmartHome After >1 year of problem free use, my Arlo Wire-Free Video Doorbell (ADV2001) stopped working & chime box makes loud humming noise. No online support for products w/o subscription (tried the chat function - did not work). HELP @ArloSmartHome