Status de IG: problemas de negociação e relatos de interrupção

Problemas nas últimas 24 horas

O gráfico a seguir mostra o número de reclamações sobre falha no serviço IG que recebemos por hora do dia nas últimas 24 horas. Consideramos que há uma interrupção quando o número de reclamações é maior do que a linha de base, representada pela linha vermelha.

Problemas mais relatados

A seguir estão os problemas mais recentes relatados pelos usuários da IG em nosso site.

• Plataforma de Negociação (64%)
• Login (21%)
• Retiradas (7%)
• Website (7%)

Mapa ao vivo de interrupções

As últimas reclamações sobre falhas, interrupções e problemas vieram de

City	Problem Type	Report Time
Clichy	Login	há 10 horas
Sérignan	Plataforma de Negociação	há 7 dias
Perpignan	Plataforma de Negociação	há 7 dias
Bordeaux	Plataforma de Negociação	há 7 dias
London	Plataforma de Negociação	há 29 dias
Markt Schwaben	Plataforma de Negociação	há 1 mês

Mapa de Falhas e Interrupções Completo

Discussão da comunidade

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Reclamações sobre problemas no serviço IG

Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:

• 
  Rupert 🇬🇧 (@RGrauholz1871) relatou um problema há 5 minutos

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  IG Client Help (@IGClientHelp) relatou um problema há 9 minutos

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  ForGodsGlory (@MojoSnowman) relatou um problema há 11 minutos

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  Paul S (@Paul_S1979) relatou um problema há 11 minutos

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Dave (@djp4976) relatou um problema há 19 minutos

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  the Wise Fool (@theWiseFool8) relatou um problema há 22 minutos

  @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

• 
  smudgedan (@Smudgedann) relatou um problema há 22 minutos

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Matt (@MattySP500) relatou um problema há 22 minutos

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  IG Client Help (@IGClientHelp) relatou um problema há 24 minutos

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  Casino Capital (@CasinoCapital) relatou um problema há 24 minutos

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  Harald Hadrada (@HaraldHadrada2) relatou um problema há 24 minutos

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  K4bala (@k4bal4) relatou um problema há 26 minutos

  @IGcom does your platform is down? I can not trade

• 
  DartronTrading (@DartronTrading) relatou um problema há 27 minutos

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  paul Borrowdale (@BorrowdalePaul) relatou um problema há 30 minutos

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  ShareSpeccy (@ShareSpeculator) relatou um problema há 30 minutos

  @baz_trading @IGClientHelp Are you getting the same error?

• 
  KryptoBeast (@BeastKrypto10x) relatou um problema há 33 minutos

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  ShareSpeccy (@ShareSpeculator) relatou um problema há 34 minutos

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  WARDELL (@MrFord_10037) relatou um problema há 35 minutos

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Gaurav Jindal (@gj100596) relatou um problema há 35 minutos

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Mark Newton (@Mark_Newton1) relatou um problema há 40 minutos

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  Casino Capital (@CasinoCapital) relatou um problema há 44 minutos

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  RightOn (@RightOn10) relatou um problema há 49 minutos

  @englandcricket @IGcom High quality act . Class Act through and through

• 
  smudgedan (@Smudgedann) relatou um problema há 49 minutos

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Third Man View (@3rdManView) relatou um problema há 49 minutos

  @englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView

• 
  Gonzalo Canete (@GonzaloCanete) relatou um problema há 50 minutos

  Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

• 
  Humaira A (@BuksNCofy) relatou um problema há 51 minutos

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Casino Capital (@CasinoCapital) relatou um problema há 53 minutos

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Matt (@MattySP500) relatou um problema há 56 minutos

  @IGClientHelp mobile login on iphone not working ?

• 
  A Reasonable Person (@DanielgDan) relatou um problema há 57 minutos

  @englandcricket @IGcom Damn that looks innocuous

• 
  Matt (@MattySP500) relatou um problema há 58 minutos

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp