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Está tendo problemas? Envie uma reclamação abaixo.
A IG é a maior corretora de câmbio e contratos por diferença (CFDs) do mundo. A empresa oferece acesso global a uma linha de produtos abrangente que inclui negociação de câmbio, índices de ações, ações individuais, setores de ações, commodities, criptomoedas, títulos e taxas de juros. A oferta de serviços é disponibilizada em uma variedade de plataformas de negociação baseadas na Web e para dispositivos móveis de nível profissional.
Mapa de Falhas e Interrupções Completo
RetiradasProblemas nas últimas 24 horas
O gráfico a seguir mostra o número de reclamações sobre falha no serviço IG que recebemos por hora do dia nas últimas 24 horas. Consideramos que há uma interrupção quando o número de reclamações é maior do que a linha de base, representada pela linha vermelha.
No momento, não detectamos nenhum problema no serviço IG. Você está tendo falhas ou interrupções em algum serviço? Deixe uma mensagem nos comentários!
Problemas mais relatados
A seguir estão os problemas mais recentes relatados pelos usuários da IG em nosso site.
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Plataforma de Negociação (73%)
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Login (18%)
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Website (9%)
Mapa ao vivo de interrupções
As últimas reclamações sobre falhas, interrupções e problemas vieram de
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Plataforma de Negociação | |
 Brandenburg an der Havel |
Plataforma de Negociação | |
| Leer |
Login | |
| Leer |
Plataforma de Negociação | |
| Hannover |
Plataforma de Negociação | |
| Stade |
Plataforma de Negociação |
Mapa de Falhas e Interrupções Completo
Discussão da comunidade
Dicas? Frustrações? Compartilhe aqui o que você está pensando. Não se esqueça de incluir a descrição do problema e a sua cidade e código postal.
Cuidado com "números de suporte" ou contas de "recuperação" que podem ser postadas abaixo. Certifique-se de denunciar e votar contra esses comentários. Evite postar suas informações pessoais.
Reclamações sobre problemas no serviço IG
Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:
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Scrumpy222
(@Scrumpy222) relatou um problema
@IGClientHelp @JohnMorris1982 Weird that isn’t it. Seems every type of call centre experiencing high demand. Convenient excuse? Are all home workers doing sod all apart from fixing all the issues they have stacked up? Thought of employing more people or improving your system?
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Fuad
(@FuadAbodunrin) relatou um problema
@IGcom Since there is no demo option for share dealing, do you have any practical video/ documentation that can help?
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Paul Ferguson
(@fergulike) relatou um problema
@IGClientHelp your ID registration doesn't work. I've tried about 15 times on both Post and ID Now. Also, took time off work to go to bank branch and they won't sign. As an existing customer for 2 years this is an utter disgrace
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Tony Scott
(@tscotty37) relatou um problema
@IGClientHelp still no reply to my email, tweet & dm. This is after spending almost 2 hours trying to get through & getting cut off both times. Very poor customer service. Regards Tony
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Paul Ferguson
(@fergulike) relatou um problema
@IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.
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Aman
(@aman0981) relatou um problema
Over 1 hour waiting for you to answer phones @IGClientHelp #FridayThoughts #fridaycomplaints this is why I want to withdraw my money, you guys are rubbish. No one should use IG to trade. Newer brokers are much better, better service, better interfaces, better analysis tools
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Paul Ferguson
(@fergulike) relatou um problema
@IGClientHelp I presume despite being a client of 2 years, despite about 15 times trying to complete these ridiculous ID checks that don't work, you will continue to ignore a good customer?
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Christian Horner’s Wide Stance Stan Account
(@Dylan_Is_Deaf) relatou um problema
@IGClientHelp hi there, Ive sent two emails regarding identity verification, one over a week ago, and both have gone unanswered. Live chat this morning told me theyd raise my issue with the relevant department and promised a reply but I’ve yet to get one. I need resolution please
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ice_unable
(@IceUnable) relatou um problema
@IGClientHelp Currently in a call for 54 minutes to speak to an advisor. Is this the level of your customer support in 2021? Why are you falsely claim 24/7 support?
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Paul Ferguson
(@fergulike) relatou um problema
@IGClientHelp you have zero interest in customer service, you are an absolute disgrace. Do you even know what manners mean?
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Willis Welcome
(@_AskWillis) relatou um problema
@IGClientHelp Can someone answer the phone or their email for US customers? I have been trying to get information to you guys for the past 48hrs and I really need some help.
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What?
(@petrichorldn) relatou um problema
@IGClientHelp hi, I tried contacting your email support but clearly they are misunderstanding me. I told them I want an ISA share dealing account and they are saying I’m not suitable for leveraged trading. I don’t want a CFD account, please sort this out.
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Ed
(@eddy1972lee) relatou um problema
@IGClientHelp Hi I have tried to contact you through email at the weekend and been on phone numerous times with no answer just constantly holding, as I require help with a discrepancy on my account, would be nice to speak to someone regarding it!
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Willis Welcome
(@_AskWillis) relatou um problema
@IGClientHelp Hello I am having issues getting my account approved. I need to get information corrected and nobody answered the phone.
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Malin Billinghurst
(@MalinBillinghu2) relatou um problema
@IGClientHelp Hi, I am having problems logging into my account, when I out in my username and password it flashes my screen with a "something went wrong message". I have reset my password and it still did not fix the issue
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kashish Devnani
(@kashish23468629) relatou um problema
@IGClientHelp I cannot log in to my account, I have been trying to log in since yesterday and all it shows is “error please wait for some time and try again” it isn’t even verifying my email now! Please help!
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Mik
(@MrMikeybong) relatou um problema
@IGClientHelp for some reason my account is locked and i cant unlock it. Any help would be much appreciated
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Erol Direncay
(@Erol22d) relatou um problema
@IGClientHelp Hi, been waiting on the chat for “live” help for about an hour which happens often, phone lines not much better. Trying to find out if you are able to subscribe to/find info on UK IPOs? Thanks
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ice_unable
(@IceUnable) relatou um problema
@IGcom been trying to call your scammy "Customer Service" for weeks. Currently in a call for 51 minutes waiting to speak with an advisor. You should stop falsely advertising 24/7 customer support.
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Shanna
(@Shanna65180032) relatou um problema
@IGClientHelp Hi I can’t login to my account. It says I must phone but the office is closed. Please let me know what I should do urgently
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Shirody
(@shirodystore) relatou um problema
@IGClientHelp Hi, I've submitted my proof of ID & proof of bank, it already says "Thank you we've verified your identity" and "...proof of bank" but it's been a month and my CFD account is still pending. Can you help? The account ID is STPLB.
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Anton Devkamalth
(@devkamalth) relatou um problema
@IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days
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Ross 📈🚀🇬🇧
(@hometraderross) relatou um problema
@MaqsDad Hargreaves is ****, closed mine down. Try @igcom
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Aman
(@aman0981) relatou um problema
@IGClientHelp It’s just unacceptable, 1hour 27minutes to get someone to answer the phone. This is one of the reasons I switched to another broker,the service levels are terrible. My query was sorted. I suggest that IG just hire more people to answer the phones it’s not fair on the ones working
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Daniel
(@Yyamnad) relatou um problema
@IGClientHelp @IGClientHelp Your customer service has reached an all-time low. I've spent 30 minutes on hold each day last week and given up each time.
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nuzhat
(@nuzhat30668111) relatou um problema
@IGClientHelp been trying to reach your support tram@fir 2 days straight via online chat and phone for a combined 4 hours. With no response to even getting through to anybody !! Email was very unhelpful.
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TradieJoe
(@TradieJoe) relatou um problema
@IGClientHelp I have an order stuck on your system that can not be deleted and my money has been stuck with you for two weeks now. I called your help desk and was told they couldn’t delete it and would raise it with IT. Still the order is there and has not or can not be deleted.
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Paul Ferguson
(@fergulike) relatou um problema
@IGClientHelp Are you going to help or not??
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THR10C
(@c_thr10) relatou um problema
@IGClientHelp I'm having problems resetting my password, it says there is a technical issue. Would you be able to help me resolve this?
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AndY B
(@Bowen85AI) relatou um problema
@javiery84 @IGClientHelp Nothing but trouble @IGcom they will take your money. And blame it on the platform crashing. Then make you wait 8 weeks and not hear a thing.