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Está tendo problemas? Envie uma reclamação abaixo.
A IG é a maior corretora de câmbio e contratos por diferença (CFDs) do mundo. A empresa oferece acesso global a uma linha de produtos abrangente que inclui negociação de câmbio, índices de ações, ações individuais, setores de ações, commodities, criptomoedas, títulos e taxas de juros. A oferta de serviços é disponibilizada em uma variedade de plataformas de negociação baseadas na Web e para dispositivos móveis de nível profissional.
Mapa de Falhas e Interrupções Completo
RetiradasProblemas nas últimas 24 horas
O gráfico a seguir mostra o número de reclamações sobre falha no serviço IG que recebemos por hora do dia nas últimas 24 horas. Consideramos que há uma interrupção quando o número de reclamações é maior do que a linha de base, representada pela linha vermelha.
No momento, não detectamos nenhum problema no serviço IG. Você está tendo falhas ou interrupções em algum serviço? Deixe uma mensagem nos comentários!
Problemas mais relatados
A seguir estão os problemas mais recentes relatados pelos usuários da IG em nosso site.
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Login (50%)
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Website (25%)
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Plataforma de Negociação (25%)
Mapa ao vivo de interrupções
As últimas reclamações sobre falhas, interrupções e problemas vieram de
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Plataforma de Negociação | |
| Saarbrücken |
Login | |
| Leipzig |
Website | |
 Osasco |
Login | |
 Vienna |
Plataforma de Negociação | |
 Cuernavaca |
Login |
Mapa de Falhas e Interrupções Completo
Discussão da comunidade
Dicas? Frustrações? Compartilhe aqui o que você está pensando. Não se esqueça de incluir a descrição do problema e a sua cidade e código postal.
Cuidado com "números de suporte" ou contas de "recuperação" que podem ser postadas abaixo. Certifique-se de denunciar e votar contra esses comentários. Evite postar suas informações pessoais.
Reclamações sobre problemas no serviço IG
Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:
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Nedsir
(@Nedsir1) relatou um problema
@IGClientHelp Could use web access, live chat timed-out, phone line would not connect, app would not connect. What kind of a half arsed service is this?
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Openskies
(@Openskies13) relatou um problema
@observer1100 @dirossiale @IGcom Strange that .. the UK and Australia system... same issues/ same time ...m
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Ale
(@dirossiale) relatou um problema
@IGcom YOU'VE BEEN REPORTED TO THE FCA - PREPARE YOURSELF TO COMPENSATE YOUR CUSTOMER FOR YOUR CONSTANT SYSTEM FAILURES - YOU'RE A FRAUD- SCAMMERS
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David Peterson
(@DavidPe37451789) relatou um problema
@IGClientHelp Terrible service recently. 2nd time in 2 days and happening more and more often. No one answering the phones and a live chat that no one responds to. What goodwill gesture will you offer to stop me going elsewhere because I'm out of pocket over the last 2 days?
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Kasedale
(@kasedale) relatou um problema
@IGClientHelp @IGSquawk service noticably deteriorating...
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Gary Treen
(@treenie64) relatou um problema
@IGClientHelp @IGSquawk Awful service these days. Need to get your act together. Also dont say to telephone as no one ever answers!
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Jason Nicholls
(@jas251068) relatou um problema
@IGClientHelp Truly shocking service, no explanation offered , I’m moving away from these cowboys
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JAN
(@frinton63) relatou um problema
@IGcom Terrible service from a terrible company , I’m moving
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Johan
(@JohanDXB) relatou um problema
It took 2 whole hours to my broker @IGcom to open trading today ! Market has been open for 2 hours but I wasn't able to trade... really poor service.
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Origami lover
(@mojn89) relatou um problema
@IGcom Poor service
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Steeve S
(@steeve_inv) relatou um problema
@EzIntenso @IGClientHelp Same here... even if I manage to log-in it crashes... it's ridiculous, been with IG since 2015 with no major issues but this does it. Have emailed them asking for compensation and am looking to change broker.
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Generation X
(@schismmonger) relatou um problema
@IGcom Stop making excuses and beef up you servers and customer service so that they can cope with demand. I along with many others am thinking of leaving IG. You can't be down at the most volatile time. Only excuse is if the market is suspended.
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Origami lover
(@mojn89) relatou um problema
@IGClientHelp @IGcom *correction* not some users but almost every user. your service is becoming poorer each time there is a volatility on US stocks. I hope people file a law suit against your restrictions on purchases of GME and AMC stocks from the past couple of days.
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HR1234
(@Am1n0_LDN) relatou um problema
@IGClientHelp you still down?
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shabak
(@shabakNuke) relatou um problema
@Openskies13 @IGcom Contact FCA - tell them about situation and fill complain (someone here already gave this advice). On dip I could buy shares for 100k as i like the stock - because of them I could not. Lots of money lost 🤓 And hold it :D #GME #TheFCA
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Khalid Razouki
(@krazouki) relatou um problema
@maneco1964 @IGcom It’s an absolute disgrace. Do you think refunds / reimbursements will happen? I will 100% leave as a customer if they don’t.
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Hussaimo
(@hussaimo) relatou um problema
@IGcom Its still not working, absolute joke
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Equity Investments
(@EquityInvestme2) relatou um problema
@Rseabiscuit @IGClientHelp @TheFCA Maybe. IT issues also down to volatility with dealing with large volume orders and being able to settle the orders - money flow. So easier for them to 'turn off the system' and let them catchup back office.
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PureRogue369
(@PureRogue369) relatou um problema
@IGClientHelp An English language EU call line number for existing clients please. Below not working Existing clients: +35 318 009 95364
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Nedsir
(@Nedsir1) relatou um problema
@IGClientHelp Do IG ever respond to these threads? very poor service
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Euan.fi
(@euancharles) relatou um problema
@IGClientHelp I am logged in but the mobile platform displays "service connection failure" and desktop will not accept position edits... How many people will lose money (again) because your infrastructure is not fit for purpose...
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Steeve S
(@steeve_inv) relatou um problema
@IGClientHelp @IGcom It's ridiculous, they spent 1 Billion to buy US TastyTrade this month, make tons of money from 75% of retail loosing money and STILL can't handle current traffic or fix 3-day issue...
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Jarkko Havas
(@jarkko120) relatou um problema
@IGClientHelp Please inform your clients what is the reason for these continued issues this week, and how you plan to avoid these going forward. The uncertainty around this happening again is an incentive to find other trading platforms.
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titan1234M
(@Titan1234M) relatou um problema
@IGClientHelp @IGSquawk IT IS A RECURRENT PROBLEM AS SOON AS USA OPENS. YOU NEED TO INVEST IN A BETTER SERVER/BANDWIDTH ETC. CAPS WERE NOT INTENDED.
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Angello B
(@AngeloR30700761) relatou um problema
@dirossiale @IGcom @aussieg7 Remove your cash from IG use other brokers...tried to blame my home network today when their platforms are down. Any excuses not to compensate.
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Ale
(@dirossiale) relatou um problema
@AngeloR30700761 @IGcom @aussieg7 I'm holding large spread bets positions. Once, I close these, I will close my account. They've been bad more times than not. I'm going to spend the weekend gathering all the evidence of the issues I had with them since the summer of 2020. The Fca needs to act. Too many complaints
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Wave_Control
(@WaveControl1) relatou um problema
@IGClientHelp This was an issue on the USA open but I'm logged in now. Hopefully this doesn't happen again. I got a taste what Robinhood folks are going through.
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) relatou um problema
@TheDumbBunny1 @IGClientHelp yep you need to limit new accounts until you can scale the app to cope, existing users not getting the service they are paying for and puts us at risk PS: Do send this on to the people that need to read it please
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Snakes Alive
(@snakesalive74) relatou um problema
@IGClientHelp @IGSquawk "Some users", "intermittent"... hmmm....
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フアン
(@segagamer) relatou um problema
@IGClientHelp So when are you upgrading your server infrastructure?