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A IG é a maior corretora de câmbio e contratos por diferença (CFDs) do mundo. A empresa oferece acesso global a uma linha de produtos abrangente que inclui negociação de câmbio, índices de ações, ações individuais, setores de ações, commodities, criptomoedas, títulos e taxas de juros. A oferta de serviços é disponibilizada em uma variedade de plataformas de negociação baseadas na Web e para dispositivos móveis de nível profissional.
Mapa de Falhas e Interrupções Completo
RetiradasProblemas nas últimas 24 horas
O gráfico a seguir mostra o número de reclamações sobre falha no serviço IG que recebemos por hora do dia nas últimas 24 horas. Consideramos que há uma interrupção quando o número de reclamações é maior do que a linha de base, representada pela linha vermelha.
No momento, não detectamos nenhum problema no serviço IG. Você está tendo falhas ou interrupções em algum serviço? Deixe uma mensagem nos comentários!
Problemas mais relatados
A seguir estão os problemas mais recentes relatados pelos usuários da IG em nosso site.
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Login (43%)
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Website (29%)
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Plataforma de Negociação (29%)
Mapa ao vivo de interrupções
As últimas reclamações sobre falhas, interrupções e problemas vieram de
| City | Problem Type | Report Time |
|---|---|---|
 Tuen Mun |
Login | |
 Harrow |
Login | |
| Ashton-under-Lyne |
Plataforma de Negociação | |
 Treviso |
Website | |
 Munich |
Plataforma de Negociação | |
| Leer |
Login |
Mapa de Falhas e Interrupções Completo
Discussão da comunidade
Dicas? Frustrações? Compartilhe aqui o que você está pensando. Não se esqueça de incluir a descrição do problema e a sua cidade e código postal.
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Reclamações sobre problemas no serviço IG
Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:
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Syed Haider Kazmi
(@mushadi514) relatou um problema
@IGClientHelp till now two weeks IG did not slove my issue Reminder Account HXV6B Real time pro launch link not working please Solve my issue Till now no help support person called me May be IG DO not like client.
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TradieJoe
(@TradieJoe) relatou um problema
@IGClientHelp I have an order stuck on your system that can not be deleted and my money has been stuck with you for two weeks now. I called your help desk and was told they couldn’t delete it and would raise it with IT. Still the order is there and has not or can not be deleted.
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THR10C
(@c_thr10) relatou um problema
@IGClientHelp I'm having problems resetting my password, it says there is a technical issue. Would you be able to help me resolve this?
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Aman
(@aman0981) relatou um problema
Over 1 hour waiting for you to answer phones @IGClientHelp #FridayThoughts #fridaycomplaints this is why I want to withdraw my money, you guys are rubbish. No one should use IG to trade. Newer brokers are much better, better service, better interfaces, better analysis tools
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Ed
(@eddy1972lee) relatou um problema
@IGClientHelp Hi I have tried to contact you through email at the weekend and been on phone numerous times with no answer just constantly holding, as I require help with a discrepancy on my account, would be nice to speak to someone regarding it!
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AndY B
(@Bowen85AI) relatou um problema
@LionsEyeEntLLC @IGClientHelp I’d look elsewhere. Nothing but problems with IG. They will steel your money and ignore you.
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Fuad
(@FuadAbodunrin) relatou um problema
@IGcom Since there is no demo option for share dealing, do you have any practical video/ documentation that can help?
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nuzhat
(@nuzhat30668111) relatou um problema
@IGClientHelp been trying to reach your support tram@fir 2 days straight via online chat and phone for a combined 4 hours. With no response to even getting through to anybody !! Email was very unhelpful.
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Paul Ferguson
(@fergulike) relatou um problema
@IGClientHelp I presume despite being a client of 2 years, despite about 15 times trying to complete these ridiculous ID checks that don't work, you will continue to ignore a good customer?
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Willis Welcome
(@_AskWillis) relatou um problema
@IGClientHelp Hello I am having issues getting my account approved. I need to get information corrected and nobody answered the phone.
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Mik
(@MrMikeybong) relatou um problema
@IGClientHelp for some reason my account is locked and i cant unlock it. Any help would be much appreciated
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Anton Devkamalth
(@devkamalth) relatou um problema
@IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days
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Paul Ferguson
(@fergulike) relatou um problema
@IGClientHelp your ID registration doesn't work. I've tried about 15 times on both Post and ID Now. Also, took time off work to go to bank branch and they won't sign. As an existing customer for 2 years this is an utter disgrace
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Gerald Picklestein
(@GPicklestein) relatou um problema
@IGClientHelp Thanks for your reply. So would I be able to avoid these issues if I just short the stocks myself, via my share dealing account? Or would I run into the same problem?
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Ryan Gray
(@ryangraydj) relatou um problema
@IGClientHelp I’ve sent you a private message, please check your box. You made a partial sell order without my consent. I never ordered you to sell and at that time I had sufficient funds so that’s was not a stop loss problem!
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Tony Scott
(@tscotty37) relatou um problema
@IGClientHelp still no reply to my email, tweet & dm. This is after spending almost 2 hours trying to get through & getting cut off both times. Very poor customer service. Regards Tony
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What?
(@petrichorldn) relatou um problema
@IGClientHelp hi, I tried contacting your email support but clearly they are misunderstanding me. I told them I want an ISA share dealing account and they are saying I’m not suitable for leveraged trading. I don’t want a CFD account, please sort this out.
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Watchfulrabbit
(@watchfulrabbit) relatou um problema
@IGClientHelp hi have had 4 live chat sessions ended by operator before issue has been resolved ?!? What's going on
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Gerald Picklestein
(@GPicklestein) relatou um problema
@IGClientHelp I've been trying to place short trades using my spread betting account, but I keep getting error messages about the stock being unborrowable. I don't understand because I'm not borrowing any stock, just trying to bet on the on price movement
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Scrumpy222
(@Scrumpy222) relatou um problema
@IGClientHelp @JohnMorris1982 Weird that isn’t it. Seems every type of call centre experiencing high demand. Convenient excuse? Are all home workers doing sod all apart from fixing all the issues they have stacked up? Thought of employing more people or improving your system?
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Barry evans
(@Pellyiss) relatou um problema
@gregsecker @IGcom I had the same problem thew month’s back stick two your own brokerage Greg
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ice_unable
(@IceUnable) relatou um problema
@IGClientHelp Currently in a call for 54 minutes to speak to an advisor. Is this the level of your customer support in 2021? Why are you falsely claim 24/7 support?
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Syed Haider Kazmi
(@mushadi514) relatou um problema
@IGClientHelp IG real pro launch link not working send proof of pictures but still IG help sending information how to enable etc.plz IG support team Launch link from dash board next page not displaying plz 🙏🙏🙏🙏 fixed my issue two weeks now !!!!!!!
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Christian Horner’s Wide Stance Stan Account
(@Dylan_Is_Deaf) relatou um problema
@IGClientHelp hi there, Ive sent two emails regarding identity verification, one over a week ago, and both have gone unanswered. Live chat this morning told me theyd raise my issue with the relevant department and promised a reply but I’ve yet to get one. I need resolution please
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Erol Direncay
(@Erol22d) relatou um problema
@IGClientHelp Hi, been waiting on the chat for “live” help for about an hour which happens often, phone lines not much better. Trying to find out if you are able to subscribe to/find info on UK IPOs? Thanks
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ice_unable
(@IceUnable) relatou um problema
@IGcom been trying to call your scammy "Customer Service" for weeks. Currently in a call for 51 minutes waiting to speak with an advisor. You should stop falsely advertising 24/7 customer support.
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Cristian Ravalli
(@cristianravalli) relatou um problema
@IGClientHelp Guys, I am really disappointed with you. You write about SPACs, it takes ages (2 weeks) to get an answer whether you split. And the answer is you don't because of a heavy workload? Why do you even advertise SPACs? Are you serious about your service?
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Ross 📈🚀🇬🇧
(@hometraderross) relatou um problema
@MaqsDad Hargreaves is ****, closed mine down. Try @igcom
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AndY B
(@Bowen85AI) relatou um problema
@javiery84 @IGClientHelp Nothing but trouble @IGcom they will take your money. And blame it on the platform crashing. Then make you wait 8 weeks and not hear a thing.
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Willis Welcome
(@_AskWillis) relatou um problema
@IGClientHelp Can someone answer the phone or their email for US customers? I have been trying to get information to you guys for the past 48hrs and I really need some help.