Status de Ring: problemas de dispositivos e relatos de interrupção

Problemas nas últimas 24 horas

O gráfico a seguir mostra o número de reclamações sobre falha no serviço Ring que recebemos por hora do dia nas últimas 24 horas. Consideramos que há uma interrupção quando o número de reclamações é maior do que a linha de base, representada pela linha vermelha.

Problemas mais relatados

A seguir estão os problemas mais recentes relatados pelos usuários da Ring em nosso site.

• Falha do dispositivo (36%)
• Recursos Online (26%)
• Erros (14%)
• Login (11%)
• Site desativado (8%)
• Falha de aplicativo (6%)

Mapa ao vivo de interrupções

As últimas reclamações sobre falhas, interrupções e problemas vieram de

City	Problem Type	Report Time
Chicago	Login	há 9 dias
Wake Forest	Falha do dispositivo	há 11 dias
Calgary	Recursos Online	há 14 dias
New York City	Site desativado	há 15 dias
Richardson	Recursos Online	há 15 dias
Savannah	Falha do dispositivo	há 19 dias

Mapa de Falhas e Interrupções Completo

Discussão da comunidade

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Reclamações sobre problemas no serviço Ring

Reclamações sobre falhas, interrupções e problemas mais recentes nas redes sociais:

• 
  Mark Fisher (@fisher1021) relatou um problema há 8 segundos

  @ring so upset with your terrible camera/doorbell im about to go all wyze

• 
  Scotty J (@Its34Again) relatou um problema há 17 segundos

  Day 25 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care about customers, do they!?

• 
  Misses microwaving fish in the office (@richgjaci) relatou um problema há 2 minutos

  @HDCares @HomeDepot Sunnyvale CA Kifer Rd store couldn't help with @ring cameras. It was self service but I couldn't get to any of the product as it was in a cage . I even showed the staff members the product and its location in the app and still couldn't get any assistance.

• 
  ₿iblical.btc (@Cryptobruhdd) relatou um problema há 4 minutos

  Imagine going into your post office and asking why they claim they delivered a package to your door when they didn’t, thanks @ring Than asking how your usps became an Amazon delivery of a 25lb box when it’s suppose to be an envelope of a card. Having the post master lady yell at you for asking that question and walk off. Thats what I just dealt with. I went out the door screaming profanities happily. @USPSHelp just like any government ran thing, is a pile of dog ****.

• 
  Toby Benson (@tobymedia) relatou um problema há 8 minutos

  Amazing how a multi-million dollar company like @ring can have such terrible UX in their app/website that it doesn’t let you subscribe to their pro package… like I’m trying to give you money & you’re not letting me - crazy! This page opens whenever I click to upgrade and it’s a dead page with info about the plan… and says “plans can’t be managed in the ring app” and there’s nowhere to click!! Madness.

• 
  Click (@napersmikekim) relatou um problema há 9 minutos

  @C_Garcia014 @ring Is that why certain cameras stop connecting to the WiFi and fail to record events or go into live view after a while? Tried to troubleshoot via text and phone but no help. I wonder if weather exposure can make the devices stop connecting too.

• 
  Tarun C Koneru (@tarunck) relatou um problema há 9 minutos

  @ring my floodlight camera plus died and I’ve been waiting for a replacement under warranty for 2 weeks.Your support told me today that they are out of stock and don’t have a date on when they will be available.This is bad,I don’t have security on my patio. Ring must resolve this

• 
  Wendy Gundry (@WGundryRE) relatou um problema há 11 minutos

  @ring I have never ever had such a bad experience. I just bought these cameras and you can't connect to my account. Return and would never use you again after over 5 hours on the phone of wasted time with you today. #ringdoorbells #ringcamera ring sucks

• 
  Mama needs a margarita (@cunextmommy) relatou um problema há 13 minutos

  @ring thanks for the horrific customer service only using generative AI- I have a dog who was hit by a car and my acct is not permitting me to post. Your AI can’t help fixing my acct or get a human so I can post to help this dog find its owner. If this dog passes- it’s on you.

• 
  Coopers Reds #CooperIn (@CoopersReds) relatou um problema há 15 minutos

  @ring Hi I have recently purchased the new ring doorbell plus and have been try to link it to my @smartthings account so I get notifications on my Samsung smart TV. Every time I link my Ring account to smart things my new doorbell doesn’t appear. Please help

• 
  Recovering Republican (@DannyByersII) relatou um problema há 16 minutos

  @ring I'm sick of my phone blowing up because folks are using "Neighbors" as if it was Twitter. There needs to be a setting to disable all of these non-safety related messages. I don't care if someone is driving down the highway and wants to know if there is gas at the next exit

• 
  Mike Btt (@MikeBtt) relatou um problema há 19 minutos

  @ring my doorbell went offline last night and ever since I’ve not been able to reconnect it to the broadband network. I have been onto @CommunityFibre but they can’t fix it.

• 
  FULLΛM (@waynefullam) relatou um problema há 26 minutos

  @Ring the fact that I was able to seamlessly resume a support chat I started yesterday, with the new agent already having full context of the previous conversation, is a really elegant system. They had the issue resolved in under 5 minutes once I was on-site with the hardware. More companies need to do this.

• 
  David (@DVA1D23) relatou um problema há 35 minutos

  @RhysSullivan I want to get rid of our @ring POS products so bad

• 
  Sean (@kirkmansox4life) relatou um problema há 36 minutos

  @ring I contacted care prior to the renewal to attempt to have my plan upgrade to this plan prior too my renewal but was told this wasn’t possible and was assured that it would happen automatically on my renewal date. Can you help get my on the other plan?

• 
  Scotty J (@Its34Again) relatou um problema há 36 minutos

  Day 18 of asking .@ring to address the iOS widget issue and despite all the promises STILL NOTHING has been done. JUST MORE EMPTY PROMISES.

• 
  Davey Allen (@DaveyAllen54264) relatou um problema há 39 minutos

  @ring I keep calling customer service. For some reason. You people can’t hear me. I can call anyone else and they hear me with no problem. So they just hang up. I keep getting screwed with this company. I told you I would call. Then this

• 
  Test (@senti_test) relatou um problema há 39 minutos

  @AmazonRing @ring Hi there. My Ring doorbell battery dropped to 12%, and when I plugged it in to charge, it didn’t start charging. It’s currently displaying a solid white light. Can you help me troubleshoot this?

• 
  Andrew Fisher (@AndrewPhisher) relatou um problema há 43 minutos

  @ring Why is it that out of ALL of the devices in my house, the Ring is the only thing that just doesn’t reconnect if there is an outage and there is no way to reboot the device without being right next to it… what is the point of it being remotely accessible then?!!

• 
  T (@aleahatxx) relatou um problema há 45 minutos

  @ring can you please tell me why my ring camera has lines down it and has gone purple looking? 😞

• 
  Mahendra Bathia (@Mahendra_Bathia) relatou um problema há 46 minutos

  My Ring order shipped via USPS tracking #9361289735052383424743 shows "Out for Delivery" since Aug 15, but no delivery yet. Dropped off to local post office by Ring/Amazon on Aug 10. Ring support is of no help. Why is a simple order stuck in limbo? @Ring @Amazon @USPS

• 
  BRYDISNEY (@BryDisney) relatou um problema há 49 minutos

  Whatever you do don’t buy @ring security cameras. If you change your WiFi password you have to take everything down and reset them like it’s 1980. Ridiculous bro.

• 
  Dave A (@chief1981) relatou um problema há 50 minutos

  @ring Wow I've never had bad customer experience from you until just now. Person on webchat just sent templates saying they are not able to troubleshoot and to call instead. Ignoring my offers to send screenshot etc

• 
  James Raeburn (@jimborae) relatou um problema há 51 minutos

  @MarkDotPeters5 @wildlime @ring What was the issue with Eufy doorbell? Pretty happy with mine and no problems to speak of.

• 
  Scotty J (@Its34Again) relatou um problema há 55 minutos

  Day 20 of @ring STILL not fixing an easy iOS Widget problem even thing they pretend they’re working on it. They literally don’t care, do they!?

• 
  Pumblechook (@pumblechook) relatou um problema há 55 minutos

  @ring Ring 4K Retinal Camera picture quality is not so great with very poor picture degradation when zooming in. I have tried different models including the POE versions. Even Ring tech support have given up. Very poor products

• 
  The New Release Guy (@moviesplusgames) relatou um problema há 56 minutos

  I'm pretty sure someone at @Ring is telling people what's going on with my camera footage or some other ****. Sure seems like it. Maybe get a different company. Nobody knows certain **** about my cams but me, but the neighbors sure seem to. And when I'd make complaints, the Ring outreach team or whatever it's called would constantly try to contact me and their reps would all have obviously black names, and my neighbors are black, so... Not hard to fathom in this age, especially when employees got caught looking at video (and this was before that story broke. I've had Ring for years now).

• 
  Roland 🛸 Burnem (@RolandBurnem) relatou um problema há 57 minutos

  @excel_ranger @ring Eat **** you pathetic karen.

• 
  Paul DiMaggio (@pldmgg) relatou um problema há 57 minutos

  @ring Given that a bunch of features are missing from lower tier Ring Protect subscriptions, you guys really need to allow for testing at those low tier levels. Currently, you *cannot* configure a brand new system to operate at a level below Protect Pro for 30 days... Please fix.

• 
  This is Carl🏳️‍🌈😺🏴󠁧󠁢󠁷󠁬󠁳󠁿🍕 (@Carl_E88) relatou um problema há 58 minutos de Cathays, Wales

  @ring my chime pro 2 has been flashing green/blue for over two hours now. I’ve tried turning it off and on again, holding button down for 15 seconds. No joy can you help?